FIND OUT MORE ABOUT OHM NEW YORK

 

HOW TO CONTACT OHM NEW YORK

 

You can contact our Customer service by phone 1-888-517-1634, by email customerassistance@ohmnewyork.com where one of our dedicated advisers will be happy to assist you. Alternatively, you may contact them at any time by using the Contact Us form or on Twitter at @ohmnewyork or facebook messenger @ohmnewyork

 

 

OUR PRODUCTS

WHERE TO FIND MORE INFORMATION ABOUT OHM NEW YORK PRODUCTS?

The OHM New York website presents the entire current collection of leather belts, leather wallets, leather bags including travel, messenger, briefcases and footwear.

Discover the complete OHM New York product offer by clicking on the menu tab on ohmnewyork.com

Should you require further information about OHM New York products, please do not hesitate to contact Customer Services at 1-888-517-1634 where one of our dedicated customer service advisers will be happy to assist you.

WHERE TO BUY AN OHM NEW YORK PRODUCT?

OHM New York products are sold exclusively through Authorized Retail stores network around the world. OHM New York products are also available on ohmnewyork.com or by phone via our Customer Services at 1-888-517-1634

If you have any further queries please do not hesitate to contact our Customer Services at 1-888-517-1634 where one of our dedicated Customer Service advisers will be happy to assist you in international countries.

HOW TO PLACE A SPECIAL ORDER?

Upon request, our craftsmen can customize OHM New York products, namely belts, wallets, bags and a selection of shoes. 

If interested, do not hesitate to contact our Customer Services at 1-888-517-1634, who will provide you with more information on the creation of your special order.

HOW TO MAINTAIN OHM NEW YORK PRODUCTS?

You will find all of the maintenance recommendations in each product page through the material and care link.


BUYING ONLINE OR BY PHONE

NEED ADVICE? INFORMATION? PLACING AN ORDER BY2 PHONE?

Our advisors are at your disposal. Please contact Customer Services at 1-888-517-1634 or tweet @ohmnewyork or facebook messenger @ohmnewyork from 6am - 10pm PST Monday through Friday. Saturday from 7am - 10pm PST, and Sunday from 8am - 9pm PST.

DO I NEED TO PAY CUSTOMS DUTY OR IMPORT CHARGES FOR MY ORDER? 

There will be no custom fees, duties or taxes on any of your order.

WHAT IS OHM NEW YORK ACCOUNT? 

Creating an OHM New York account will enable you to:
  Follow your online orders, access your purchase history and e-receipts
  Manage your personal information
  Opt-in/out of OHM New York Newsletter
  Save your personal wish list for access on any device 

HOW TO IDENTIFY MYSELF IF I HAVE FORGOTTEN MY PASSWORD?

If you have forgotten your password, please click on the ohmnewyork login tab and select Forgot your password? You will receive a link to reset your password.

HOW TO MODIFY / DELETE MY OHM NEW YORK ACCOUNT?

OHM New York offers you the possibility to update and modify all the information of your account by clicking on Modify on your account dashboard.

To delete your OHM New York account, please contact our Customer Services at 1-888-517-1634.

HOW TO ORDER ONLINE?

   Once you have chosen your products, add them to your cart by clicking on "Place in Cart".

   The order process has 4 stages:
    1. Register by creating your own OHM New York account, using your email address and password. You can use this for future orders, to review previous orders, and to save items to your wish list. 
    2. Fill in the delivery information: receivers name and address and select your delivery method. 
    3. Complete the payment information.
    4. Review your order and submit it.

HOW TO FOLLOW YOUR ORDER?

OHM New York will send you several emails during the order process to keep you informed about the different stages of your order.

In addition, your personal account on OHM New York will allow you to follow your order status.

Should you require more information or help, please contact Customer Services at 1-888-517-1634 or tweet @ohmnewyork or facebook messenger @ohmnewyork and one of our advisor will be happy to assist you with your order information.  

HOW TO MAKE PAYMENT?

Payments are accepted via credit card, or PayPal. Accepted credit cards are Visa, American Express, MasterCard, and Discover. 

PAYMENT SECURITY

All transactions are secured. The OHM New York website is provided with an SSL encryption system to protect personal and payment data.

OHM New York does not keep any credit card information.

WHERE CAN YOU HAVE YOUR PRODUCT DELIVERED?

OHM New York offers delivery to USA, Canada as well as in international country. To know more about our delivery, please tweet @ohmnewyork or contact Customer Services at 1-888-517-1634 or use facebook messenger @ohmnewyork

WHAT ARE THE DELIVERY TIMES AND COSTS?

OHM New York online store is proud to offer shipping to all states of USA, Canada as well as all international destination. Orders may take 24 to 36 hours to process. Once your order has shipped you will receive a shipping confirmation email. You can track your order via the shipping confirmation email.

Shipping fees:

For all orders, OHM New York always offers free shipping regardless of any value. Overnight shipping charges are $25.

Signature Required:

Due to the high value of our products there will be a signature required on all shipments regardless of service type.

Free Shipping:

Free Shipping (Orders will deliver within 3-5 business days)

Following credit card authorization and verification of information, you will receive your order within approximately three to five business days (Monday through Friday, not including holidays). OHM New York offers complimentary shipping on all orders. Free shipping applies to all orders. If you choose to ship complimentary shipping option and are shipping to multiple addresses, you will receive free shipping on all shipping destinations. You will be notified by email as soon as your order has been shipped.

Overnight shipping:  

Next Business Day, overnight $25.00 (Orders placed before 1:00 PM EST will deliver within 1 business day)

Orders placed with next day shipping Monday through Friday (excluding holidays) before 1:00 PM ET /10:00 AM PT will arrive within one business day, pending credit card authorization and verification. Orders placed with next day shipping Monday through Friday after 1:00 PM ET / 10:00 AM PT, or on weekends and holidays, will arrive within two business days. Next day shipping to rural routes and remote locations typically arrives within two to three business days. 

WHAT IF I CHANGE MY MIND AND WANT A DIFFERENT SIZE OR COLOR AFTER MY ORDER IS PLACED?

Once an order is placed at ohmnewyork.com, you cannot make changes. For assistance please call our Customer Service Representatives at 1-888-517-1634 or email us at customerassistance@ohmnewyork.com or tweet @ohmnewyork or facebook messenger @ohmnewyork

CAN I SHIP TO AN ADDRESS OTHER THAN MY OWN??

Yes, you can ship to another address besides your own. When you register with ohmnewyork.com, you will have the option to create your own address list. This feature allows you to store the names and addresses of people to whom you frequently send gifts. It's easy to add, change or delete information from your address list at any time. (Please note: The information that you store in your address list is for your use only. ohmnewyork.com will not contact anyone listed unless we have a specific question about a delivery.)

HOW TO RETURN OR EXCHANGE AN OHM NEW YORK PRODUCT ORDERED ONLINE OR BY PHONE?

The item(s) must be new, unworn, unwashed, unaltered merchandise in resalable condition with original tags attached from the OHM New York online store. Returns made within 30 days of the purchase date will be eligible for a full refund to the original form of payment.

To return or exchange an OHM New York product, please follow the instructions below:

Contact Customer Services team at 1-888-517-1634 or tweet @ohmnewyork or or facebook messenger @ohmnewyork for assistance and to receive a return authorization number.

The product should be returned in its original packaging and condition.

Our Client Services specialists will offer you the following shipping options:

- Receive via email a UPS shipping label to facilitate the complimentary return of your product.

- Please complete the Return Voucher you received in your order and kindly include it with the return, along with the original or gift receipt.

- Remove any outer labels prior to affixing the UPS return label and securely seal your package before dropping it off at any UPS store or UPS pick-up location.

- You may also return merchandise by selecting an alternative shipping carrier; however, OHM New York will not be responsible for the costs associated with the return. We recommend selecting an insured and traceable shipping carrier. We are not responsible for import or shipping fees associated with returns sent from outside the United States. Ship the package to OHM New York 747 third Ave second floor New York, NY 10017

If you receive an incorrect item or if the merchandise is damaged or defective, please contact the OHM New York Customer Service Center immediately by calling 1-888-517-1634 or by emailing customerassistance@ohmnewyork.com

Unfortunately, we cannot exchange, replace or credit altered merchandise. 

To return International online orders please contact Our International Customer Service group at 001.888-517-1634 Sunday - Saturday, 7 am to Midnight, North American Eastern Standard Time or email customerassistance@ohmnewyork.com. Any applied duties, taxes, and/or shipping costs are non-refundable.

HOW TO SEND OHM NEW YORK GIFT?

   You may purchase an OHM New York gift via our website or Customer Services and deliver it directly to your gift recipient. 
   When placing the order, you will be able to add a personalized message with the gift and specify the address you would like to ship it to.
   To ensure the highest quality service, a Customer Services advisor may contact you about your order.

WHAT IF I NEED HELP MAKING A SELECTION? DO YOU HAVE A PERSONAL SHOPPING SERVICE?

Please call our Customer Service line at 1- 888-517-1634 and ask to speak with a personal shopper, who will help you find the perfect gift, provide you with product information and answer any questions you may have. You may also e-mail us at CustomerAssistance@ohmnewyork.com or tweet@ohmnewyork or facebook messenger @ohmnewyork

HOW CAN I FIND OUT IF A SOLD OUT ITEM I WANT TO PURCHASE IS BACK IN STOCK?

Please call our Customer Service line at 1-888-517-1634 or email us CustomerAssistance@ohmnewyork.com  or tweet@ohmnewyork or facebook messenger @ohmnewyork and we will send you notification when item become available.


REQUIRED CONFIGURATION FOR OHM NEW YORK WEBSITE

IS OHMNEWYORK.COM SECURE?

OHM New York has put very strict security measures in place on ohmnewyork.com in order to guarantee your personal information. Thus, the OHM New York website is provided with an SSL encryption system to protect personal and payment data.

OHM New York does not keep any credit card information.

WHAT IS THE OHM NEW YORK SECURITY POLICY?

Everybody can navigate ohmnewyork.com without registering personal information. However, when creating an account and ticking the "Newsletter" box, a OHM New York website member agrees to be contacted with invitations to OHM New York events, information on the brand and its products, promotion or customer satisfaction surveys.

Moreover, when placing an order, OHM New York collects all the data of the customer needed for the shipping and billing processes: name, addresses, email.

OHM New York only provides the information needed to complete the order process, to its trusted third-party partners, namely bank institutions and shipping partners.

OHM New York does not keep any credit card information.


QUESTIONS ABOUT OHM NEW YORK?

WHAT IS OHM NEW YORK DOING TO COMBAT COUNTERFEITING?

The fight against counterfeiting is a long-term element in OHM New York's worldwide sustainability strategy. We take every step possible to pursue counterfeiters and the shops, websites, vendors that sell fake OHM New York products to maintain the reputation of the brand. OHM New York believes that it is essential to preserve the house's ancestral know-how and the work of its craftsmen by fighting the illegal networks that infringe on human rights, the environment and global economy.

All OHM New York articles are original hand made by our precious craftsmen only. 

 OHM New York guarantees authenticity by means of an exclusive authorized retailer network;  OHM New York products are only sold in OHM New York authorized retail stores and through the website ohmnewyork.com

WHERE HERE CAN I REPORT A COUNTERFEIT PRODUCT?  

You may contact our Customer Service department via email at CustomerAssistance@ohmnewyork.com or by phone at 1-888-517-1634 or tweet @ohmnewyork or facebook messenger @ohmnewyork

WHERE HERE CAN I BUY AUTHENTIC OHM NEW YORK PRODUCTS? 

Authentic OHM New York merchandise should only be purchased directly from an OHM New York authorized retail stores and website ohmnewyork.com OHM New York does not sell merchandise through other sources such as individuals and internet auctions, and these are likely to be counterfeit or stolen property.

HOW TO STAY INFORMED ABOUT OHM NEW YORK NEWS?

Thanks to a subscription to the OHM New York Newsletter, you will be among the first to be informed on the latest products, events and news.

Should you require more information or help, please contact Customer Services at 1-888-517-1634 or tweet @ohmnewyork or facebook messenger @ohmnewyork and one of our advisor will be happy to assist you.  

HOW TO APPLY FOR A JOB AT OHM NEW YORK?

   We invite you to consult the career section of OHM New York website.

   You can also submit your application by mail to:

    OHM New York York

    747 Third Ave 2nd Floor

    New York, NY 10017 USA

WHERE TO FIND INFORMATION ABOUT OHM NEW YORK?

For information regarding the OHM New York, please consult the website www.ohmgroup.ca

 

 
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