Our advisors are at your disposal. Please contact Customer Services at 1-888-517-1634 or tweet @ohmnewyork or facebook messenger @ohmnewyork from 6am - 10pm PST Monday through Friday. Saturday from 7am - 10pm PST, and Sunday from 8am - 9pm PST.
There will be no custom fees, duties or taxes on any of your order.
Creating an OHM New York account will enable you to:
Follow your online orders, access your purchase history and e-receipts
Manage your personal information
Opt-in/out of OHM New York Newsletter
Save your personal wish list for access on any device
If you have forgotten your password, please click on the ohmnewyork login tab and select Forgot your password? You will receive a link to reset your password.
OHM New York offers you the possibility to update and modify all the information of your account by clicking on Modify on your account dashboard.
To delete your OHM New York account, please contact our Customer Services at 1-888-517-1634.
Once you have chosen your products, add them to your cart by clicking on "Place in Cart".
The order process has 4 stages:
1. Register by creating your own OHM New York account, using your email address and password. You can use this for future orders, to review previous orders, and to save items to your wish list.
2. Fill in the delivery information: receivers name and address and select your delivery method.
3. Complete the payment information.
4. Review your order and submit it.
OHM New York will send you several emails during the order process to keep you informed about the different stages of your order.
In addition, your personal account on OHM New York will allow you to follow your order status.
Should you require more information or help, please contact Customer Services at 1-888-517-1634 or tweet @ohmnewyork or facebook messenger @ohmnewyork and one of our advisor will be happy to assist you with your order information.
Payments are accepted via credit card, or PayPal. Accepted credit cards are Visa, American Express, MasterCard, and Discover.
All transactions are secured. The OHM New York website is provided with an SSL encryption system to protect personal and payment data.
OHM New York does not keep any credit card information.
OHM New York offers delivery to USA, Canada as well as in international country. To know more about our delivery, please tweet @ohmnewyork or contact Customer Services at 1-888-517-1634 or use facebook messenger @ohmnewyork
OHM New York online store is proud to offer shipping to all states of USA, Canada as well as all international destination. Orders may take 24 to 36 hours to process. Once your order has shipped you will receive a shipping confirmation email. You can track your order via the shipping confirmation email.
For all orders, OHM New York always offers free shipping regardless of any value. Overnight shipping charges are $25.
Due to the high value of our products there will be a signature required on all shipments regardless of service type.
Free Shipping (Orders will deliver within 3-5 business days)
Following credit card authorization and verification of information, you will receive your order within approximately three to five business days (Monday through Friday, not including holidays). OHM New York offers complimentary shipping on all orders. Free shipping applies to all orders. If you choose to ship complimentary shipping option and are shipping to multiple addresses, you will receive free shipping on all shipping destinations. You will be notified by email as soon as your order has been shipped.
Next Business Day, overnight $25.00 (Orders placed before 1:00 PM EST will deliver within 1 business day)
Orders placed with next day shipping Monday through Friday (excluding holidays) before 1:00 PM ET /10:00 AM PT will arrive within one business day, pending credit card authorization and verification. Orders placed with next day shipping Monday through Friday after 1:00 PM ET / 10:00 AM PT, or on weekends and holidays, will arrive within two business days. Next day shipping to rural routes and remote locations typically arrives within two to three business days.
WHAT IF I CHANGE MY MIND AND WANT A DIFFERENT SIZE OR COLOR AFTER MY ORDER IS PLACED?
Once an order is placed at ohmnewyork.com, you cannot make changes. For assistance please call our Customer Service Representatives at 1-888-517-1634 or email us at email@example.com or tweet @ohmnewyork or facebook messenger @ohmnewyork
Yes, you can ship to another address besides your own. When you register with ohmnewyork.com, you will have the option to create your own address list. This feature allows you to store the names and addresses of people to whom you frequently send gifts. It's easy to add, change or delete information from your address list at any time. (Please note: The information that you store in your address list is for your use only. ohmnewyork.com will not contact anyone listed unless we have a specific question about a delivery.)
The item(s) must be new, unworn, unwashed, unaltered merchandise in resalable condition with original tags attached from the OHM New York online store. Returns made within 30 days of the purchase date will be eligible for a full refund to the original form of payment.
To return or exchange an OHM New York product, please follow the instructions below:
Contact Customer Services team at 1-888-517-1634 or tweet @ohmnewyork or or facebook messenger @ohmnewyork for assistance and to receive a return authorization number.
The product should be returned in its original packaging and condition.
Our Client Services specialists will offer you the following shipping options:
- Receive via email a UPS shipping label to facilitate the complimentary return of your product.
- Please complete the Return Voucher you received in your order and kindly include it with the return, along with the original or gift receipt.
- Remove any outer labels prior to affixing the UPS return label and securely seal your package before dropping it off at any UPS store or UPS pick-up location.
- You may also return merchandise by selecting an alternative shipping carrier; however, OHM New York will not be responsible for the costs associated with the return. We recommend selecting an insured and traceable shipping carrier. We are not responsible for import or shipping fees associated with returns sent from outside the United States. Ship the package to OHM New York 747 third Ave second floor New York, NY 10017
If you receive an incorrect item or if the merchandise is damaged or defective, please contact the OHM New York Customer Service Center immediately by calling 1-888-517-1634 or by emailing firstname.lastname@example.org
Unfortunately, we cannot exchange, replace or credit altered merchandise.
To return International online orders please contact Our International Customer Service group at 001.888-517-1634 Sunday - Saturday, 7 am to Midnight, North American Eastern Standard Time or email email@example.com. Any applied duties, taxes, and/or shipping costs are non-refundable.
You may purchase an OHM New York gift via our website or Customer Services and deliver it directly to your gift recipient.
When placing the order, you will be able to add a personalized message with the gift and specify the address you would like to ship it to.
To ensure the highest quality service, a Customer Services advisor may contact you about your order.
Please call our Customer Service line at 1- 888-517-1634 and ask to speak with a personal shopper, who will help you find the perfect gift, provide you with product information and answer any questions you may have. You may also e-mail us at CustomerAssistance@ohmnewyork.com or tweet@ohmnewyork or facebook messenger @ohmnewyork
Please call our Customer Service line at 1-888-517-1634 or email us CustomerAssistance@ohmnewyork.com or tweet@ohmnewyork or facebook messenger @ohmnewyork and we will send you notification when item become available.