Returns & Exchanges
30 Day Guarantee Return
If you are not satisfied with your order for any reason, we will accept the return of item that are new, unworn, unwashed, unaltered, merchandise in resalable condition with original tags attached from the OHM New York online store and all original packaging and other components included. Return must be accompanied by an original OHM New York receipt/ invoice or gift receipt. All OHM New York items must have all original packaging and components to be eligible for return or exchange.
We do not accept returns of custom- made, personalized items or sale items. All sale items are final and can not be returned. If there is product defect we will gladly accept return.
Returns made within 30 days of the purchase date will be eligible for a full refund. Credit for your item(s) will be refunded back to your account in the original form of payment used to purchase the item(s). The refund should appear on your next billing statement. You will receive an email notification confirming the completion of return processing.
If your return is due to OHM New York error, OHM New York will issue a courier label for free return shipping. Otherwise customer is responsible for shipping charges.
FINAL SALE PRODUCTS:
We do not accept return or exchange of items purchases on sale at any time. All custom made, personalized items are considered Final Sale.
To return or exchange an OHM New York product, please follow the instructions below:
- Contact Customer Services team at CustomerAssistance@ohmnewyork.com or call 1.888.517.1634 to receive a return authorization number.
- Write the Return Authorization Number / Order Number on the outside of package.
- Securely pack your merchandise, making sure to include packing slip. The product should be returned in its original packaging and condition.
- Ship it to the OHM New York return address 747 third Ave Second Floor New York, NY 10017
If you receive an incorrect item or if the merchandise is damaged or defective, please contact the OHM New York Customer Service Center immediately through email CustomerAssistance@ohmnewyork.com or call 1-888-517-1634
Returning a Gift
Gift recipient can request to exchange gift item(s) they receive for any reason you are not happy.
Gift can be exchange by mail when accompanied by the gift receipt or original packing slip. For merchandise send with Gift Receipt only, you will receive merchandise credit that will be issued in the form of OHM New York E Gift Card. Original form of payment can be only issued to Gift purchaser not the Gift recipient. Gift recipient can only get credit note. Contact Customer Services team at CustomerAssistance@ohmnewyork.com or call 1.888.517.1634 to receive a return authorization number.
To return International online orders please contact Our International Customer Service group at 001.888.517.1634 Sunday - Saturday, 7 am to Midnight, North American Eastern Standard Time or email CustomerAssistance@ohmnewyork.com. Any applied duties, taxes, and/or shipping costs are non-refundable.