OHM New York brand stands for 100% genuine leather products with superior quality, durability and our commitment to customer service. We grew organically from the product, always staying true to these key brand equities.

Feel free to shop our product with confidence. And if you have concern you can always reach us. As behind every OHM products we stands. 

Our products are made of the highest quality and craftsmanship; hence we provide material & care information to maintain all ohmnewyork.com products on all our product pages. Should your item require repair anytime, simply contact customer service. We are the brand who stands behind every product customer purchase with us. At any time if an item proves to be defective in material or workmanship under normal use, we will repair or replace the item free of charge with same or comparable product.

 

LEATHER GOODS INCLUDING BELTS, WALLETS AND BAGS- 

Subject to applicable conditions and exclusions, all leather goods including belts, wallets, and bags are protected from the original date of purchase by a one year limited warranty (proof of purchase required).

If an item proves to be defective in material or workmanship under normal use with in the first year, we will repair or replace the item free of charge with same or comparable product. Defective bags or small leather goods will not be returned to customer. Note that the customer is responsible for any costs associated with shipping the defective product to us for repair or replacement.

CONDITIONS & EXCLUSIONS

The warranties offered herein by OHM New York do not cover damages arising from dye transference, accidents, misuse, normal wear and tear or any alteration, service or repair performed by any other party other than OHM New York or its authorized licensee or provider. We only accept complaints for products that have been purchased at the ohmnewyork.com

FOOTWEAR-

Subject to the below conditions and exclusions, footwear is protected against defects in materials and/or workmanship for 90 days from the original date of purchase. An original receipt or other valid proof of purchase is required.

CONDITIONS & EXCLUSIONS

The warranties offered herein by OHM New York do not cover damages arising from dye transference, accidents, misuse, normal wear and tear or any alteration, service or repair performed by any other party other than OHM New York or its authorized licensee or provider. We only accept complaints for products that have been purchased at the ohmnewyork.com

OTHER ACCESSORIES- 

Subject to applicable conditions and exclusions, all other accessories including key chains or other small items are protected from the original date of purchase by a one year limited warranty (proof of purchase required).

If an item proves to be defective in material or workmanship under normal use, we will repair or replace the item free of charge with same or comparable product. Defective bags or small leather goods will not be returned to customer. Note that the customer is responsible for any costs associated with shipping the defective product to us for repair or replacement.

CONDITIONS & EXCLUSIONS

The warranties offered herein by OHM New York do not cover damages arising from dye transference, accidents, misuse, normal wear and tear or any alteration, service or repair performed by any other party other than OHM New York or its authorized licensee or provider. We only accept complaints for products that have been purchased at the ohmnewyork.com

If you have any other question regarding warranty or repairs of any product you bought on ohmnewyork.com you may contact us at any below method, where one of our dedicated representative will be happy to assist you.

By phone: 1-888-517-1634

By email : customerassistance@ohmnewyork.com

 

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