In-store Pickup
What is the OHM In-Store Pickup Service?
The OHM In-Store Pickup service lets you shop online at ohmnewyork.com and pick up your order the same day at any of our OHM retail locations in the U.S. and Canada.
How do I place an order for in-store pickup?
Simply add any item eligible for in-store pickup to your Shopping Bag. During checkout, select the “In-Store Pickup”option and complete your purchase. Please note that all items must be purchased online and paid for in advance using a credit card or gift card.
After placing your order, you will receive two important emails:
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Order Confirmation: Confirms we have received and are processing your order.
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Pickup Notification: Confirms your order is ready for pickup at the selected store.
Please wait to receive the pickup notification email before visiting the store.
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How long does it take for my order to be ready for pickup?
If you place your order before 2:00 PM EST, you should receive the pickup notification email within four hours. Orders placed after 2:00 PM EST may be ready the next business day. Please note that orders placed on weekends may require additional time to prepare.
You will receive an email when your order is ready to be picked up. Please wait for this notification before visiting the store.
When picking up your order, please bring:
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A copy of your in-store pickup notification email.
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A valid form of identification. If someone else is picking up on your behalf, they must have both your pickup email and their own valid ID.
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The original form of payment.
Proceed to a Client Services Representative to collect your order. Valid IDs include:
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Passport
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Government-issued driver’s license
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National/state/province ID card (including European ID)
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Military ID