Warranty Policy

Footwear – 90-Days Limited Warranty

OHM New York’s 90-Days Limited Warranty applies only to footwear purchased from ohmnewyork.com or authorized OHM New York retailers. Purchases from unauthorized retailers are not covered.

We reserve the right to evaluate any footwear product and deny coverage if damage is caused by misuse or excessive wear. Please allow 7–10 business days for the full warranty evaluation process.

This warranty covers:

  • Stitching

  • Quality of leather

  • Hardware: eyelets, buckles, and hooks

  • Attachment of sole to upper and upper components

  • Durability of outsole under normal wear

This warranty does not cover:

  • Stitching or hardware failure from snagging or accidents

  • Untreated or dried-out leather

  • Material failure from excessive wear, misuse, or chemical exposure

  • Sole separation caused by snagging, hooking, or cutting

  • Heavy wear or poor fit

Contact (US & Canada):
Email: CustomerAssistance@ohmnewyork.com
Phone: 1-888-517-1634

Leather Goods – 1-Year Limited Warranty
All leather goods — including belts, wallets, and bags — are protected for one year from the date of purchase against defects in materials or workmanship. Proof of purchase is required.

If a defect occurs under normal use within the warranty period, we will repair or replace the item with a comparable product free of charge. Defective items will not be returned, and customers are responsible for shipping costs.

Conditions & Exclusions:

  • Damage from dye transfer, accidents, or misuse

  • Normal wear and tear

  • Unauthorized repairs or alterations

  • Only items purchased from ohmnewyork.com are eligible

Contact (US & Canada):
Email: CustomerAssistance@ohmnewyork.com
Phone: 1-888-517-1634

Other Accessories – 1-Year Limited Warranty
Accessories including key chains and small items are covered by a one-year warranty from the original purchase date (proof of purchase required).

Defective products under normal use will be repaired or replaced with a same or similar product. Defective items will not be returned. Customers must cover shipping costs to us.

Conditions & Exclusions:

  • Damage from dye transfer, accidents, or misuse

  • Normal wear and tear

  • Unauthorized repairs or alterations

  • Only items purchased from ohmnewyork.com are eligible

Contact (US & Canada):
Email: CustomerAssistance@ohmnewyork.com
Phone: 1-888-517-1634

Last updated: July 16, 2025.