Warranty Policy

At OHM, we stand behind the quality of our products. As a manufacturer serving resorts, hotels, spas, and private label partners, we are committed to delivering durable and reliable footwear.

1. Warranty Coverage

We provide a limited warranty covering manufacturing defects under normal use.

This includes:

Defects in materials or workmanship resulting from the manufacturing process.
Stitching, bonding, or assembly failures caused by production defects.
Hardware, sole, strap, or component failures determined to be manufacturing-related.

The warranty applies only to defects in materials and workmanship.

2. Warranty Period

Retail Customers: 30 days from date of purchase
Wholesale / Bulk Orders: As per agreed contract terms
OEM / Private Label Orders: As per agreed contract terms

3. What Is Not Covered

This warranty does not cover:

Normal wear and tear
Damage due to improper use
Exposure to extreme heat or chemicals
Cuts, burns, or accidental damage
Alterations or modifications after delivery

4. Claim Process

To request a warranty claim:

Contact us
Provide order number or invoice copy
Share clear photos of the defect
Briefly explain the issue

Our team will review your request within 3–5 business days.

5. Resolution

If the claim is approved, we may offer:

Replacement product
Repair (if applicable)
Store credit
Partial refund (for bulk orders, case-by-case basis)

Shipping terms for replacements may vary depending on order type and location.

6. OEM & Private Label Orders

For OEM / Private Label clients, warranty terms are defined in the signed agreement. We recommend quality inspection within 7 days of receiving goods.