We’re here to help.
Check out our FAQ below, or reach out to us with your questions.
We’re available Monday through Friday from 9 AM to 7 PM EST, and Saturday & Sunday from 10 AM to 6 PM EST.
CUSTOMER SERVICE
1-888-517-1634
BOUTIQUES & SERVICING
If you would like to visit or call a Boutique, please follow the link below to locate our stores.
OHM At Your Service
From finding the perfect OHM gift to product advice, our Client Advisors are always here to help.
WhatsApp › 
Book an Appointment › Frequently asked questions
What is the return policy?
30-Day Guarantee Return
At OHM New York, we want you to love your purchase. If you're not satisfied, we offer a 30-day return window from the date of purchase for eligible items. Learn more
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
Once your order is placed, you’ll receive an order confirmation email. Orders are typically processed within 1–2 business days. Once shipped, you’ll receive a tracking number via email.
- USA & Canada: Delivery takes approximately 2–5 business days after shipping.
- International Orders: Delivery may take 7–14 business days, depending on customs and location.
To check your order status:
- Log into your account at www.ohmnewyork.com
- Or contact us at 1-888-517-1634 or via Live Chat.
Please note: During high-demand periods, processing and shipping may take slightly longer.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners across regions to ensure every item reflects our standards for premium quality, ethical practices, and fair value.
This global approach allows us to offer finely crafted leather goods—shoes, belts, and wallets—that meet the expectations of our customers worldwide.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.