How May I help you?

Frequently Asked Questions

Call us 888-517-1634

Weekdays (M-F), 9am to 7pm EST
Saturday & Sunday from 10 AM to 6 PM EST.

Chat online

Weekdays (M-F), 9am to 7pm EST
Saturday & Sunday from 10 AM to 6 PM EST.

Orders & Shipping
What is the return policy?

30-Day Guarantee Return

At OHM New York, we want you to love your purchase. If you're not satisfied, we offer a 30-day return window from the date of purchase for eligible items. Learn more
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

Once your order is placed, you’ll receive an order confirmation email. Orders are typically processed within 1–2 business days. Once shipped, you’ll receive a tracking number via email.

  • USA & Canada: Delivery takes approximately 2–5 business days after shipping.
  • International Orders: Delivery may take 7–14 business days, depending on customs and location.

To check your order status:

  • Log into your account at www.ohmnewyork.com
  • Or contact us at 1-888-517-1634 or via Live Chat.

Please note: During high-demand periods, processing and shipping may take slightly longer.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners across regions to ensure every item reflects our standards for premium quality, ethical practices, and fair value.

This global approach allows us to offer finely crafted leather goods—shoes, belts, and wallets—that meet the expectations of our customers worldwide.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Buying online or by phone
Need advice, information, or want to place an order by phone?

We’re here to help! If you need product advice, have questions, or prefer to place your order over the phone, just give us a call at:

1-888-517-1634

Our customer service team is available to assist you with all your needs and ensure a smooth shopping experience.
Do I need to pay customs duty or import charges for my order?

For orders shipped within the USA and Canada, OHM New York covers all customs duties, import taxes, and brokerage fees, so you won’t incur any additional charges beyond your order price.

For international orders outside the USA and Canada, customs duties, taxes, and import fees may apply depending on your country’s regulations. We recommend checking with your local customs office for details.

If you have any questions or need assistance, please contact our Customer Service team at 1-888-517-1634.
What if I change my mind and want a different size or color after my order is placed?

If you need to change your order after placing it, please contact our Customer Service team as soon as possible at 1-888-517-1634 or via live chat.

  • If your order has not yet shipped, we may be able to modify it to the size or color you prefer.
  • If your order has already shipped, you can return the original item following our return policy and place a new order for the size or color you want.

Please note that changes cannot be guaranteed once the order is processed or shipped, so contacting us quickly increases the chances of a successful modification.
How do I return or exchange an OHM New York product ordered online or by phone?

If you’re not completely satisfied with your OHM New York purchase, we’re here to help you return or exchange it easily.

Steps to Return or Exchange:

  1. Contact Us Quickly
    Reach out to our Customer Service team by calling 1-888-517-1634 or using live chat. Let us know you want to return or exchange your order.
  2. Return Period
    You must start the return or exchange process within 30 days of receiving your item.
  3. Item Condition
    Please return products unused, in their original packaging, and in a condition suitable for resale.
  4. Shipping Your Return
    We will provide clear instructions on how to send your item back. Return shipping costs are usually your responsibility unless the item is defective or we made a mistake.
  5. Refund or Exchange Processing
    After we receive and inspect your return, we’ll process your refund or send out your replacement promptly.

Additional Tips:

  • Keep your original receipt or order confirmation handy.
  • If you want a different size or color, contacting us before the item ships can sometimes allow a direct change without needing a return.

If you have any questions or need personalized help, don’t hesitate to contact our friendly Customer Service team.
Do you deliver to PO Boxes or military addresses (APO/FPO)?

At this time, we do not ship to PO Boxes or military addresses (APO/FPO) due to carrier limitations. We recommend using a standard residential or business address for timely and secure delivery.

If you need help updating your shipping address or have special delivery requests, please contact our Customer Service team at 1-888-517-1634.

Customer Support & Policies
What are your customer service hours?

Our Customer Service team is available 7 days a week to assist you:

  • Live Chat & Style Advice: 9 am – 11 pm EST daily
  • Phone Support (1‑888‑517‑1634): 8 am – 10 am EST daily

Feel free to reach out anytime within these hours for help with orders, returns, product questions, and more!
Do you have a warranty policy?

OHM New York Warranty Highlights

At OHM New York, we stand behind the quality of our products. We offer a limited warranty on all eligible purchases to ensure your experience meets our standards of craftsmanship and care.

Coverage by Product Type:

Footwear – 90-Day Limited Warranty
Covers defects in stitching, leather quality, hardware, outsole bonding, and construction under normal wear. Does not cover damage due to misuse, excessive wear, or neglect (e.g., wet or untreated leather).

Leather Goods (Belts, Wallets, Bags) – 1-Year Limited Warranty
Covers material and workmanship defects under normal use. We will repair or replace eligible items. Return shipping costs may apply.

Accessories – 1-Year Limited Warranty
Includes items like keychains and small leather goods. Same terms as leather goods.

What’s Not Covered:

  • Damage from accidents, misuse, or abnormal wear
  • Water damage or dye transfer
  • Unauthorized repairs or alterations
  • Products purchased from unauthorized retailers
  • Normal aging or patina of natural leather

Warranty Claim Process:

  1. Contact our team at CustomerAssistance@ohmnewyork.com or call 1‑888‑517‑1634
  2. Include your order number, a brief description of the issue, and photos if possible
  3. Our team will review and respond within 7–10 business days

Need help or have questions? Our Customer Service team is happy to assist.
Do you offer corporate or bulk gifting?

Yes, we do! OHM New York offers customized corporate and bulk gifting solutions for companies, events, and special occasions. Whether you’re looking to reward employees, impress clients, or celebrate milestones, we offer elegant leather gifts like shoes, belts, and wallets with optional custom packaging.

To inquire about pricing, personalization options, and delivery timelines, please contact us at:

Customerassistance@ohmnewyork.com
1-888-517-1634 (Monday–Sunday, 7 am – 12 am EST)

We’ll be happy to tailor a gifting solution that fits your brand and budget.
What are OHM VIP Points?

OHM VIP is our rewards program. You earn points on every purchase, which you can redeem for exclusive perks, discounts, and birthday gifts.
Can I schedule delivery for a specific date?

While we can’t guarantee a specific delivery date, expedited options are available at checkout for faster delivery.